IT Systems Administrator

Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast. 

Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here. 

Our environment rewards engineers who value structure, repeatability, and long-term improvement over ad-hoc fixes. If you’re an engineer who prefers long-term system health over firefighting, we’d love to meet you. 
 

The Role 

We are hiring an IT Systems Administrator to own and steward client infrastructure environments. You will be the primary technical owner for standard Windows server, identity, and network environments and the escalation point for more complex issues. 
 

What You’ll Do  

• Own Windows Server environments (AD, DNS, DHCP, file services) 

• Troubleshoot Group Policy and identity issues 

• Manage firewall and VPN configurations 

• Support VLAN and subnet design within defined standards 

• Lead infrastructure upgrades and migrations 

• Implement secure Microsoft 365 and other cloud configurations 

• Reduce repeat issues through documentation and training 

• Mentor junior technicians 
   

At Heroic, infrastructure stewardship means ownership. 

• You are accountable for the stability, reliability, and security of assigned client environments. 

• You resolve most infrastructure issues independently and confidently. 

• You operate within defined standards—and contribute to improving them. 

• You document your work so others can execute it without you. 

• You elevate the capability of the team, not just your own skill set. 

Bottom line, you are not just supporting servers, networks and systems. You are responsible for keeping them stable, secure, and aligned to standards. 
 

What We're Looking For

• 3–5 years hands-on IT infrastructure experience 

• Windows Server administration experience 

• Firewall/VPN configuration and administration 

• Strong networking fundamentals 

• Proven troubleshooting methodology 

Preferred Competencies 

• MS-102 (or ability to obtain within 90 days) 

• Network+ 

• Security+ 

HR Information 

• Full Time, permanent position 

• Salary: $90,000-$105,000 

• Medical, Dental, Vision (TriNet) 

• 401(k) with match 

• PTO + Holidays 

• Professional development budget 

• Hybrid setup (at least 2 days a week in the office; flexible days)