IT Service Desk Associate

Fountain Valley, CA
Full Time
NetServ
Entry Level

NetServ is a leading IT and Telecom consulting and managed services provider for small to mid-size businesses. We focus on delivering performance, reliability, and scalability for critical applications both on-premises and in the cloud. Driven by a client-first philosophy, we’ve become one of Orange County’s fastest-growing tech service companies, earning the trust and loyalty of our clients. 

We’re looking for an energetic and driven IT Service Desk Associate to join our team. In this role, you’ll be the first point of contact for clients through various channels, ensuring that their service requests and IT incidents are addressed appropriately to IT incidents and service requests to effective solutions. Your contributions will ensure clients receive a smooth and efficient IT support experience. 

Key Responsibilities 

  • Monitor the Service Email inbox and triage new and existing service requests and projects.  

  • Provide first level remote IT support (for VoIP phones, laptops, desktops, printers, and other network devices 

  • Perform scheduled maintenance of desktops on monthly basis.  

  • Prepare devices/parts from inventory for Projects/Tickets and assign to tech for configuration. 

  • Pack and ship equipment for tickets/projects for client self-installations. 

  • Restock new and returned equipment from customers to inventory. 

  • Manage and maintain stock room on a weekly basis. 

  • Coordinate projects, schedules, and timelines with clients. 

  • Maintain and update technical documentation and customer system SOPs. 

Qualifications 

  • 2+ years in any helpdesk/support center role  

  • Basic knowledge in trouble shooting, diagnosing, and resolving computer hardware and software related issues 

  • Experience in using CRM and ticketing tools (preferably Autotask, Datto) 

  • Excellent verbal and written communication abilities 

  • Exceptional organizational and time management skills 

  • High attention to detail with a focus on customer service 

  • Ability to work independently and collaboratively within a team 

  • Must have a valid California Driver's License 

HR Information

  • Full time position, in-office role in Fountain Valley 

  • Schedule: M-F 8AM to 5PM 

  • health insurance 

  • 2 weeks paid time off 

  • 401(k) plan with 4% matching

  • Salary: $42,000 - $45,000/year 

If you thrive in a fast-paced environment, enjoy solving problems, and are eager to pursue a career in the IT industry, we’d love to hear from you! Apply today! 

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